Refund policy

Effective Date: August 6, 2026

At TheAnlora, we want you to be satisfied with your purchase. If you are not completely happy with your order, we’re here to help.

1. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be unused and in the same condition as received
Be in its original packaging
Include all original tags (if applicable)
Be accompanied by your order confirmation or proof of purchase

Items that do not meet these conditions may not be eligible for a refund.

2. How to Start a Return

To request a return, please contact our customer support team before sending the item back.

Email: service@theanlora.com Phone: +1 (907) 547-8893

Once your return request is approved, we will provide return instructions. Returns sent without prior authorization may not be accepted.

Return Address TheAnlora 3300 Arctic Blvd, Suite 201 Anchorage, AK 99503 United States

3. Return Shipping

Unless the item arrives damaged, defective, or incorrect, customers are responsible for return shipping costs. You will need to purchase your own return shipping label from a local courier.

Original shipping charges are non-refundable unless the return is due to our error or the item was damaged, defective, or incorrect upon arrival.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives:

Damaged
Defective
Incorrect
Missing parts

Please contact us within 7 days of delivery at service@theanlora.com and include your order number along with clear photos of the product and packaging. We will review the issue and provide an appropriate solution as quickly as possible.

5. Non-Returnable Items

The following items cannot be returned:

Used or damaged items caused by misuse
Customized or personalized products
Clearance or final sale items (if marked as non-returnable)

If you are unsure whether your item is eligible, please contact us before sending it back.

6. Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return your eligible product for a refund and place a new order.

7. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

Refunds will be issued to your original payment method
Please allow 5–10 business days for the refund to be processed
Depending on your bank or credit card provider, additional processing time may be required before the refund appears in your account

If you have not received your refund within 15 business days after approval, please contact us.